We Believe In Satisfying And Delighting Our Customers. We Are Always Looking Forward To Giving You The Best Of Products At The Best Of Prices And With The Best Of Hopes That We Continue Our Relations Till Time Abides With Your Love For Things Indian! However, If Due To Some Unforeseen Situation You Require The Return Of The Product Then The Following Terms Apply For A Mutually Consented Return.

1. If You Want To Exchange A Product You Have To Mail Us On
   customer@grivaom.com
    Within 24 Hours Customer Needs To Raise Request For Exchange After 4 Days Customer Are Not Eligible For Any Type Of Exchange.
2. In Case If You Received A Defective Product From Our Side Than We Will Give You Exchange. T&C Applied
   If You Received A Defective Product From Our Side For Claim You Must Send a Pre-Opening Video Within 24 Hours If Your Not Able To Provide Pre-opening Video of Wrong Product/Parcel, We Can Not Pass Your Claim For Wrong Product.
3. From The Day You Receiving The Package. We, Will, Validate Your exchange Request, Only After We Authorize It.
4. We Don’t Offer Any Type Of Refund. We Can Only Exchange The Product.
5. You Have To Agree To Our Return Policy Before You Purchases Any Product From Our Store.
6. Shipping And Cod Charges Are Non-refundable.
7. For Designer Section We Don’t Have Return, Exchange Or Refund Policy.

Q. What Is Exchange

Ans. We Can Exchange Product With Same Amount Or Difference Amount Product (Difference Amount Will Pay By Customer If Customer Choose Less Amount Product We Can Settle Remaining Amount From Our Side As Well). ONLY ONE TIME EXCHANGE IS POSSIBLE. 

Note- We Do Not Offer Any Type Of Reverse Pickup Service From Our Side In Both Case You Have To Courier Parcel At Our Warehouse Address. Courier Charges Needs To Be Paid By Customers.

THE SECRETCLOTH

KINDLY MENTION YOUR ORDER ID ON PARCEL.

• The Product Should Have The Original Packaging And Tags In Place. Items without The Original Tags Will Not Be Accepted.
• Sarees With Fall And Edging Would Not Be Accepted For Return Or Exchange.
• Customised Products Cannot Be Returned Or Exchanged
• Products Bought During Sale Or If You Use Any Kind Of Coupon Or Discount Code Of Offer Are Non-Returnable, Non-Refundable & Non-Exchangeable.

Once We Received Your Product At Our Warehouse Your Product Will Be Sent For ( Qc ) Quality Check After Verifying Your Parcel From Our Side We Will Process Your Request As Well .

Disclaimer: Model Images Are Only Representative. Slight Variation In Colour, Fabric & Work Is Possible Due To Lightings & Flash While Photo Shoot.

Note : Decoration Material Like Tassels, Purse, Jewellery, And Any Other Accessory Showing In The Image Are Not Included With The Product Always Check Description Before Purchase.

Note: Any Dispute Arise Between The Parties, Only Surat Court Have Jurisdiction To Settle The Dispute.

 

Shipping Policy

1. We are committed to deliver the ordered products to the right customers at the right time, so you can set aside all your apprehensions and avail our services without any reluctance.

2. We provide you with a well-established delivery mechanism that ensures the products ordered by you reach without any defect, damage or quality-issues.

3. And as far as the international buyers are concerned, the shipping charges are based on the destination and quantity of units purchased. We assure you the most subsidized rates ever, and the best services at each step.

4. Though it would be the weight of your package that determines shipping cost, you'll be charged the least possible fee, for sure.

5. Both the international as well as the domestic orders are shipped and delivered through leading courier services, ensuring the buyers an accurate delivery, in good condition, and on right time.

6. All the orders are shipped within 2 - 3 working days or as per the date agreed at the time of order confirmation. Please note that all the high value orders will be shipped within 7 - 8 working days. Additionally the customer will be provided with the option to track their order online, after it is shipped.

7. Please note that an additional 5 to 7 days will be taken to deliver the product if you have ordered for stitching.

8. Further, if you're purchasing multiple items and wish to ship them to different addresses, you're recommended to place them as different orders. However, if you've ordered multiple items in a single transaction, and wish to ship them to a single destination, the delivery date will be set as per the availability of the last ordered product. But in case you need the available products on urgent basis, excluding the one that's available later, we provide you with that option as well. Additional discounts will be offered in case of bulk purchases.

9. For we are adhered to build long-lasting customer relations with enduring commitments, we take utmost care of the needs of our clients. For that matter, we take responsibility of refunding your payment in case any unlikely event occurs and in case you don't receive the ordered products.

 

Further, to entertain your queries, we have a customer care, that is dedicated to resolving all your problems. You can connect to our support channel online and know more about the shipping as well as the delivery process.

"Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery. The duties and taxes are not a part of the customer's payment made to us."